Customer Service Best Practice CMLS Customer Service Section Council
The CMLS Customer Service Section Council is a grassroots engagement group focused on MLS customer service issues. It is made up of leaders within the MLS industry from across North America.
Customer services within the MLS industry is unique in that serves to satisfy brokers, agents, and the business rules of the MLS at the same time. As a best practice, MLSs recognize that everything about their business should be motivated by customer focus. All decisions, all services, and all products are designed, developed, and distributed with this in mind.
The CMLS Customer Service Section Council recently updated the Customer Service and Support Best Practices document.