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CMLS Best Practices Survey Report

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CMLS Best Practices began as a work group initiative that grew out of an idea submitted in 2013. From that initial workshop spark, the group curated the best ideas submitted by attendees, added policies and procedures gathered from CMLS members, and recruited Ann Bailey of Pranix Inc. to refine, organize, and add further insights. The result was the publication of several documents capable of guiding any MLS organization to meet industry standards and recognized benchmarks. The objective of these documents is to help MLSs of all sizes make the market work by encouraging them to adopt the best practices of a community that consists of leading MLSs and business partners. In sum, best practices help MLSs and their subscribers succeed. In 2017, CMLS commissioned the WAV Group to survey CMLS members, with an expressed interest in measuring the adoption rate of some best practice components. This report summarizes these findings in order to present a snapshot of the MLS industry today.